Hospital-hotel Service and Quality of Nursing Care According to the Perspective of Inpatients
DOI:
https://doi.org/10.3823/2237Abstract
Background: Hospital-hotel services concepts rescue notions of hospitality in hospitalization environment, and include aspects of patient safety. The perspective is to facilitate the act of meeting the needs of both clients and employees of the institution in all dimensions.
Objective: This article aimed to evaluate the perceptions of inpatients about hospital-hotel services in a university hospital with the perspective of quality of care in health assistance.
Method: Descriptive study in a public university hospital conducted from December 2015 to January 2016. A total of 92 patients responded a questionnaire of items based on hospital accreditation parameters on four hospital-hotel services (domains).
Results: It revealed positive parameters of evaluation with average of 91.8% (p <0.001) for all domains. There was a negative or neutral appreciation of 40.2% for comfort in bed, and 88.1% for information on emergency exits. The results suggest relevant data for quality analysis services offered by hospital-hotel services interfaced with the assistance.
Conclusion: The smooth running of services is essential to comprehensive care in a hospital setting. Leaders and teams committed to the quality of the structure favor processes and results, ensuring quality and patient safety.
Downloads
Published
Issue
Section
License
Authors who publish with this journal agree to the following terms:
- Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution License that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal.
- Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in this journal.
- Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work (See The Effect of Open Access and Benefits of Publishing Open Access).
Â
Â